Privacy Policy

NovexAI LLC – Privacy Policy Effective Date: July 3, 2025

This Privacy Policy explains how NovexAI LLC collects, uses, and protects personal data provided through our website, AI systems, and automation services.

1. Data We Collect

We may collect the following types of information:

Names, phone numbers, email addresses
Booking details
Business information
Client/customer messages submitted through forms or chat

This data may relate to both our direct clients and their customers.

2. How We Use the Data

We use personal data only to:

Facilitate AI-driven booking and messaging services
Notify clients and their customers via SMS
Improve system functionality
Process payments via trusted third parties

We do not sell or share your information or your customers’ information for external marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. Data Retention

We do not store user or customer data long-term. Booking and customer data may pass through our system but is stored only on client-side tools (such as calendars or CRMs). No personal data is retained beyond the service process.

4. Consent and Opt-In

We require SMS opt-in via unchecked checkbox or equivalent before sending messages. Users must agree to receive SMS messages in accordance with our Terms of Service and this Privacy Policy.

5. International Compliance

We comply with U.S. privacy laws and prepare our systems for compliance with international data protection laws (e.g., GDPR, CPRA) where applicable.

6. Third-Party Services

We use vendors such as Twilio (for SMS) and payment processors. These services operate under their own privacy terms and conditions. We ensure our integrations follow best practices for data protection.

7. Data Security

We take reasonable technical and organizational steps to protect your data during processing and transfer, including encryption, access control, and internal audits. Access is restricted to authorized personnel.

8. User Rights

You have the right to access, correct, or delete your personal data. You may contact us to request action.

9. Liability Disclaimer

NovexAI is not liable for errors resulting from incorrect input, AI misclassification, or external service issues (e.g., carrier delivery failure, internet outages, incorrect calendar data).

10. Contact

Questions or requests about this policy? Email: support@novexai.com